Insite Objects

Before any Training, Education or Support initiative can be conceived, the company must define the objective of the effort. Here is how Insite Objects breaks down the objectives for Employee Performance Improvement.

Source of Skills

There are several different methods commonly used today for the Education of Employees. Most companies adopt a method of “blended learning”, using more than a single method. The proper ‘recipe' for each company/project is different.

The following table shows common methods of Skills delivery:

Method	Positive	Negative	Best Practice	Notes
Instructor lead training	Best retention of basic skills	Very expensive	T-Code execution	Customized is always best
		Bandwidth	Single Process
		Timing Gap	Data Accuracy
Self-Guided, Computer Based Training (CBT)	Inexpensive, resuable	Employee motivation impacts results	Basic Navigation	CBT's should be created for almost every Instructor lead class so as to be reused
			Infrequent T-Codes
			Single Process
Webinars	Moderate Expense	Employee Motivation impacts results	Process Improvements	Great for workshops, refresher, change management
			Business Expansion
Instructor Workshops	Best Transfer of advanced skills	Very Expensive	Business Expansion	Super Users should initiate and lead
			Advanced Decision Support
Support Systems	Best ROI	Must be managed and current	T-Code execution	EPSS systems are used as employees progress through various skills levels
			Upstream and Downstream process knowledge
			Benchmarks & KPISAP Usability
			One-time exceptions
			Basic Decision Support
			Advanced Features
Co-Worker	Easy access	Most expensive · Susceptible to turnover	T-Code execution
			Single Process
			Benchmarks & KPI
OJT or Experience	Best retention	Expensive for the business until achieved	Development of Super Users	The best should drive refresh events

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