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Frequently Asked Questions

1. What is Insite4?
2. Is Insite4 the same as Solution Manager?
3. How does Insite4 help with Sarbanes-Oxley compliance?
4. How do I get access to technical support?
5. What are the benefits of purchasing Insite4?

1.  What is Insite4?

Insite4 is a software system designed to help you create an automated custom process for managing changes to your SAP system. Using a series of tools, including a 'Push Technology' system which utilizes your pre-existing company email, Insite4 reduces time and cost involved in overall transport management from concept to production.

2.  Is Insite4 the same as Solution Manager?

Insite4 is complimentary to Solution Manager. There is actually very little overlap between products. While Insite4's strength is in Case and Transport management, Solution Manager pulls together several tools within a common interface to give users a single access point. When used together Insite4 and Solution Manager can help you manage Cases, Transports, Diagnostics, CTS, and CTS Workflow, amongst other things. To see a complete comparion, click here.

3. How does Insite4 help with Sarbanes-Oxley Compliance?

Insite4 sits “on top” of SAP and is the only product that completely integrates Cases and Promotions. As each Case is processed, your company’s policies and procedures are strictly enforced. Approvals, required Insite4. When the Case reaches the Promotion steps, Insite4 really performs. Completely integrated with SAP technology such as CTS, Insite4 provides virtually hands-free distribution and life-cycle management of SAP and non-SAP objects impacted by the Case.

Since your production SAP system cannot be altered without using Insite4 and your procedures are strictly enforced, compliance with Section 404 is automatic. And since a complete audit trail is captured for every step of every case, auditors utilizing Insite4 easily verify results.

4. How do I get access to technical support?

Phone, Email and Web help desk is included as part of the maintenance agreement. There is no charge per case. Insite Objects has earned a reputation for excellent technical support from our hundreds of licensed customers. To reach Insite4 Support via web or phone, click here.

5. What are the benefits of purchasing Insite4?

Our top reasons:

1. Automate the transport process involved with SAP R/3™ applications.
2. Use workflow, approval cycles, automatic promotion, and other important features to automatically process SAP transports on a 24 x 7 basis.
3. Get a complete and comprehensive audit trail capability to help satisfy Sarbanes-Oxley management assessment of internal controls legislation.
4. Own the most efficient method available to deploy and maintain your critical enterprise system with tools like source code libraries, e-mail, database and TMS that are all integrated with “Push Technology” Workflow Engine for superior results.

For more detailed information, our sales team can be reached at sales@insiteobjects.com or at (713) 952-9822, and globally at +44 (207) 993-8319.