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Develop Your Strategy

We have helped hundreds of firms, big and small, with the difficult task of developing a corporate strategy and plan to improve Employee Performance and achieve ERP goals. Most companies have a Help Desk Solution, Learning Management System , Support System and several different formats of on-line help. The roles and responsibilities of each can be difficult to define and manage.

When business processes use more than one application, such as SAP and Microsoft Office, workers can be confused about where to go for help, training and support. On-going maintenance and upgrades can intensify the issues even further.

We offer Infrastructure Consulting to assist in defining a clear, efficient plan for implementing, supporting and maintaining a complete Performance Infrastructure . In addition to the technology solutions we offer, our experts have a depth of knowledge and experience with products other than our own and how they best serve your overall strategy.

We work with your staff to answer difficult questions such as:

• How does someone know when to go to the help desk vs. the support system?
• What is the role of the LMS vs. the Support System in post go-live SAP?
• Who should be responsible for keeping materials current in each of these systems?

Employee Performance Initiatives must be a symbiotic relationship between the worker and the system they are using - each must improve the other . Performance is more than Training. Technology, ranging from Monitoring to Application Usability , a corporate philosophy and prudent execution of educational programs may be included.

Deliverables
	Definition of Corporate Goals and Timelines for Employee Skills.
	Existing Products - Current ownership, roles and usage.
	New Technologies to augment or replace existing Products.
	Pre-Project, In-Project and Post-Project ownership, roles and usage.
	Implementation budgets and plan for the total infrastructure and Improvement Initiative.