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RESITE Monitor Frequently Asked Questions

1. What is RESITE Monitor?
2. How does RESITE Monitor work?
3. What KPI's can Monitor measure?
4. Why should I consider RESITE Monitor?
5. What data does Monitor gather?
6. What if I want to host RESITE Monitor?
7. How do I get access to technical support?

1. What is RESITE Monitor?

RESITE Monitor is a server and web interface application which gathers information from SAP and other Training and Support Systems (currently the RESITE Performance Suite) and provides usable information on Employee Skills and SAP utilization.

2. How does RESITE Monitor work?

RESITE Monitor uses SAP agents to monitor various log and server activity. This activity is then combined with various modeling data consisting of a variety of propriety algorithms and (if provided) data provided by RESITE Publisher. Information is then available via a web interface.

3. What KPI's can Monitor measure?

The following is a short list of current KPI's measurable by RESITE Monitor (please ask your sales representative about a specific KPI you wish to measure):

• Activity Recording Compliance Rate
  
• Process Utilization of configured Processes
  
• Average Utilization
  
• Number of Activities
  
• Number of Contracts
  
• Perfect (Purchase) Order
  
• Perfect (Sales) Order
  
• Purchase Order Fulfillment Ratio
  
• Purchase Order Items per Buyer
  
• Ratio of Automatically Created Purchase Orders
  
• Ratio of Purchase Order Items with Product Ids

4. Why should I consider RESITE Monitor?

Monitor is unique because it is built to identify where additional Training and Support are required and to measure the effectiveness of Training and Support for the business. With Monitor you get:

• Business Report Cards
  
• Benchmarks and Performance
  
• Certification
  
• Historical Trends
  
• Process Utilization and Performance
  
• Impact of Training
  
• Utilization of Support
  
• Financial Metrics and KPI (Key Performance Indicators)

With Monitor you can visually see where your need to expand and improve SAP usage. You can also use Monitor to gauge implementation and roll-out strategy at an unbiased, scientific level. Monitor removes the guesswork once associated with the lengthy auditing process, and provides your real-time results, so you can take real-time action.

Plus, Monitor can save you 50% or more in the time and cost that it once took to analyze your SAP system. Monitor‘s cost effectiveness goal is to get your team reducing saturation training and increasing productivity with minimal impact on regular business.

5. What data does Monitor gather?

From SAP:

• List of SAP Users
• List of Tcodes
  
• SAP Usage:
  
• Tcode
  
• Dialogs
  
• Updates
  
• List of Roles
  
• Help Accesses:
  
  • User
    
  • Tcode
    
  • Document

From RESITE Publisher:

• List of Documents
  
• Benchmark Data
  
  • Tcode
    
  • Document
    
  • Step Count
    
  • Duration

Configurable:

• Business Process
  
  • Process Name
    
  • List of Tcodes

6. How does it work if I want to host my RESITE Monitor?
Diversify your options with secure hosting of RESITE Monitor.  We can now provide a high availability web site for all your employee performance needs.  This non-intrusive installation can have you up and running in less than 60 minutes with meaningful data to you in under 2 hours. 

Here is how it works:

• You install our thin Monitor ABAP code on your SAP system.
• We create a secure, high availability web site specifically for you.
• We connect the two using encryption so your data is safe and secure.
• You access your Performance Management data over the web.

The advantages for you are:

• No Web Server or Database administration burden
• No Server procurement required
• Data is safe, secure and available 99.99%.
• Backups, upgrades, general administration and security handled for you

7. How do I get access to technical support?

Phone, Email and Web help desk is included as part of the maintenance agreement. There is no charge per case. Insite Objects has earned a reputation for excellent technical support from our hundreds of licensed customers. To get access to RESITE Support, click here.