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Frequently Asked Questions

1. What is the RESITE Performance Suite?
2. Tracker+ is now completely integrated into Publisher?
3. Can I still purchase and use Recorder separately?
4. Is there any upgrade charge to the RESITE Performance Suite?
5. How much training is needed to upgrade to the RESITE Performance Suite?
6. Are there any hardware requirement changes?
7. How do I get access to technical support?
8. What are the benefits of upgrading to the RESITE Performance Suite?

1.  What is the RESITE Performance Suite?

The RESITE Performance Suite is our entire set of automated training and support software.  As of the current release (denoted as 7.2), this includes RESITE Recorder (with optional RESITE Publisher interface integration), RESITE Publisher (with RESITE Tracker+ total integration), RESITE SP, and RESITE LCMS.

2.  Tracker+ is now completely integrated into Publisher?

Yes, the functionality is now ‘built-in’ and can be set-up via a wizard feature.  Because of this, Tracker+ is no longer offered as a separate product.

For customers who purchased Tracker+, this is simply an upgrade to the functionality they purchased.

3. Can I still purchase and use Recorder separately?

Yes.  RESITE Recorder and Recorder Express are both available for purchase as stand-alone products.

4. Is there any upgrade charge to the RESITE Performance Suite?

As long as you are a current customer on maintenance for the products you wish to upgrade, there is no charge.  If you wish to add products, or check the products you have on maintenance, our sales team can be reached at sales@insiteobjects.com or at (713) 952-9822, and globally at +44 (207) 993-8319.

5. How much training will be needed to upgrade to 7.2?

Customers on 7.0 or higher should only need at minimum 1 hour of web-based training, which we will conduct on a published schedule.  This training is free. For those who are moving to the integrated Publisher feature, however, there may be the need for more extensive training for authors and administrators. Please check with your sales representative.

Customers on versions 6 and below are recommended to purchase a 3 or 5 day JumpStart training class.  Please speak with your sales representative to work out the program right for you.  They can be reached at sales@insiteobjects.com or at (713) 952-9822, and globally at +44 (207) 993-8319.

6. Are there any hardware requirement changes?

No.  All technical requirements are the same as our 7.0 release.

7. How do I get access to technical support?

Phone, Email and Web help desk is included as part of the maintenance agreement. There is no charge per case. Insite Objects has earned a reputation for excellent technical support from our hundreds of licensed customers. To reach RESITE Support via web or phone, click here.

8. What are the benefits of upgrading to the RESITE Performance Suite?

Our top five reasons:

1. Integrated Site Management: Enables authoring teams to coordinate and manage progress and status.  All of this is integrated into the RESITE Recorder GUI.
2. Integrated Document Management:  All the features of Tracker+ are now integrated with our Publisher unit and set up via a wizard feature.
3. Improved Web Site format and presentation:  This feature improves the usability of the RESITE Publisher web help pages and enables the sites to be more effective for non-SAP applications.
4. Improved usability of authors in recording storage, retrieval, management, and editing.
5. Improved Publisher automation and management.

For more detailed information, our sales team can be reached at sales@insiteobjects.com or at (713) 952-9822, and globally at +44 (207) 993-8319.