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How does RESITE SP work?

Below is a quick diagram showing how SP works. For more details and a larger diagram, download the RESITE SP brochure.

Access relevant help without searching
RESITE SP works in the background, monitoring the current application and returning a listing of support relevant to the user at that time.  Users can simply access the help whenever they need it, making it possible to bring support directly to your end user.

Centralize your help
RESITE SP can be manually linked to help files for any Windows or web-based application, as well as integrated with RESITE Publisher to automatically update your support.  Because all help is stored in one location, users no longer need to search multiple sites for support for every application they use.

Get help whether online or off
When you integrate with RESITE Publisher you have the ability to provide help whether your users are in the office or out in the field.  Configuration is easy, making SP a flexible tool in providing support.

Reduce Help Desk burden
Ease Help Desk burdens by installing RESITE SP company-wide.  With access to help for practically any application, user’s can check and recheck topics relevant to them rather than calling support.  And, because RESITE SP allows you to mark favorites and track historical listings, users will be able to tailor their SP to suit their needs.